Refund policy

Ronster Rides Refund and Cancellation Policy

At Ronster Rides, quality and service are our top priority. To insure customer satisfaction and product integrity, we are committed to resolving any warranty and service concerns. Please carefully review the following details regarding cancellations, returns, and refunds:

Order Cancellations

  • Within 24 Hours: Orders may be canceled within 24 hours of placement for a full refund. Please email service@ronsterrides.com.
  • After 24 Hours: Cancellations made after 24 hours on orders that have not yet shipped will incur a 5% restocking fee, which will be deducted from the refund. Refunds take 3-5 business days, depending on payment method.
  • Shipped Orders: If you have received tracking information for your order, we cannot offer returns or refunds. It may take a few days for the tracking to show movement; regardless, the package has left our facility and is unable to be cancelled. 

Returns

  • Bikes: Due to the nature of these products, we cannot accept returns. If the box is seriously damaged on delivery, please do not refuse delivery. Instead, accept the delivery, take photos, and reach out to service@ronsterrides.com for a complete resolution. 
  • Batteries: All battery sales are final and non-returnable unless covered under warranty. Warranty returns require approval and depend on the OEM manufacturer's policies. 
  • Gift Cards: Gift cards are non-refundable and cannot be redeemed for cash unless required by law.

Refunds

Refunds will be issued to the original payment method. Please allow 7–10 business days for the funds to appear in your account, depending on your bank's processing times.

Additional Notes

  • Signature Requirement: A signature is required upon delivery or pickup of all bike orders to ensure proper receipt.
  • Warranty Coverage: Warranty claims for batteries or other products must be pre-approved and are subject to the terms outlined in our warranty policy.

If you have questions about your order or need assistance, please contact our customer service team service@ronsterrides.com. We’re here to help!